Pro at $35/month is the only plan available today. It unlocks the full platform with no feature gating.

Trial ($10/mo, 1-month bounded access) is built around smaller resource caps so new users can try the full experience without committing to Pro. It auto-converts to Pro at the end of the trial unless cancelled.

Business ($100/mo) adds BYOK as the cost-saving path for heavy premium-model use, all six cloud integrations simultaneously, a priority MCP request lane (dedicated capacity), faster Drive sync, and higher per-response token limits.

Both ship soon. Email hello@praqtordb.com to be notified when either goes live.

Everything: full platform access, cloud integrations, Knowledge Graph, Deep Memory, the complete MCP tool suite, dashboard with multiple search modes, the AI Assistant with approximately 200 queries per day, and base AI models at no extra cost. Premium frontier models are unlocked with your own API key — pay your provider directly, no markup from us. Storage for documents, chunks, files, and saved conversations is included. Daily query limits are approximate and may be adjusted to maintain service quality.

Every AI call that consumes credits (i.e. calls beyond your included daily quota, where you're paying from a credit pack) is billed at the provider's wholesale price plus a platform fee of around 30%.

Example: if OpenAI charges us $0.10 for a GPT-4o call, we charge $0.13. All amounts are rounded up to the nearest cent. Your billing logs page shows the exact breakdown for every charge — provider cost, platform fee, total — so you can verify the math on any line.

What the fee covers: infrastructure (the database, vector store, KMS encryption, S3 storage, the API servers), product development (the Knowledge Graph, dual-path verification, integrations), and support. It is not a margin-maximizing number; it's the smallest fee that keeps the business solvent at our current scale.

Same rate, every tier: the platform fee is the same across Trial, Pro, and Business. We considered tiered markup (lower fees at higher tiers, the industry default) and rejected it: the same call should cost the same dollar amount regardless of which plan you happen to be on.

The zero-markup alternative: Bring Your Own Key (BYOK). When you connect your own OpenAI / Anthropic / Google / Groq / xAI / Perplexity key, those calls are billed directly by your provider on your provider account — we charge $0 in credits for them. Settings → BYOK has the full provider list.

Free queries stay free. Base-model calls within your daily quota are not charged at all — no provider cost passed through, no platform fee, no credit debit. The platform fee only applies once you exceed the included quota and start drawing from a credit pack.

When you bring your own API key (BYOK), you are billed directly by the provider — OpenAI, Anthropic, Google, etc. PraqtorDB does not charge credits for BYOK calls and has no visibility into your provider billing. Any charges from the provider are between you and the provider.

BYOK fires only on calls that would otherwise charge credits — premium models or queries beyond your daily quota. Free base-model queries within your daily quota remain free; your BYOK key is not consumed for them. This keeps your provider bill aligned with the savings you expected when setting up BYOK.

PraqtorDB's role with BYOK is to encrypt your key (AWS KMS with per-workspace EncryptionContext), audit every decryption, and route the call so the response comes back into your knowledge base — same UX as platform-key calls, just without the platform fee. You manage the upstream account; we never see your invoices.

If your BYOK key is rejected (revoked, expired, wrong project), we fall back to the platform key for that single call so the request still succeeds, debit credits as usual, and flag the response with "Your BYOK key was invalid; charged from credits this time." Update the key in Settings → BYOK to use it again.

Base models are fast, capable AI models included with your subscription — available in the dashboard at no extra cost, within the daily limit.

BYOK premium models are frontier-tier models from major AI providers, unlocked by adding your own API key in Settings → BYOK. Pay your provider directly; no extra charge from us. Keys are encrypted with AWS KMS and audit-logged on every decryption.

BYOK is the cheapest path to premium models — you pay your provider directly with no markup from us. Most technical users prefer it.

Credit packs ($10 / $25 / $50) are an optional alternative for users who'd rather have one bill from us than manage multiple provider accounts. Buy a pack, use it across any model we support, see how many queries you have left at any time. Each pack includes a platform fee that covers the upstream billing we handle for you. Credits also cover base-model queries beyond your daily limit.

Every pack page shows approximate query counts per model so you know what you're getting before you buy. Counts are approximate; actual usage varies with prompt length and conversation depth.

Unused credits roll over month to month and never expire while your subscription is active.

If you cancel your subscription, any unused credit balance is automatically refunded to your original payment method at the end of your billing period. No support ticket needed.

Refunds target the most recent credit-pack purchases first. Charges older than approximately 175 days fall outside the upstream payment processor's refund window; in that rare case we contact you directly to arrange the refund manually.

Yes. All data is encrypted at rest with AWS KMS, with per-workspace keys. Connections run on TLS 1.3 in transit. Each customer's documents live in an isolated database schema — there's no cross-tenant access, ever. BYOK provider keys are KMS-encrypted, audit-logged on every decryption, and never written to logs.

You keep full access through the end of your current billing period — you've paid for that month. After the period ends, your data is preserved for 90 days. Resubscribe any time in those 90 days and you're back in instantly with every document, note, and conversation intact. No data is deleted in that window.

One plan covers one user, one workspace. Multi-user team plans with shared workspaces, admin controls, and SSO are on the roadmap and shipping in a future release. If you need a team plan today, email us — we're prioritizing based on real demand.